Terms & Conditions

Reservation and Pricing At the time of booking, you will be notified by the booking website of all costs, in euros, associated with the reservation. Any outstanding city tax not collected at the time of booking will be paid separately in cash (euros) at check-in. The city tax is 6,00€ per guest (aged 10&up) per night for up to 10 nights. Prices include air conditioning, heating, gas, electricity, water, WiFi and basic household supplies. (Please note that we comply with local and European laws governing the use of air-conditioning and heating and our guests are asked to do the same – DECRETO DEL PRESIDENTE DELLA REPUBBLICA 16 aprile 2013, n. 74.) Household supplies include one shower towel and one hand towel per guest for the stay and a courtesy selection of shower gel, shampoo, hand soap, dish soap and one roll of toilet paper per guest. Linens will be provided for the bed(s) along with one pillow per guest. Guests are welcome to use other items in the kitchen that may have been left by other guests such as coffee, paper towels, salt, oil, etc. These supplies are not replaced during the stay. The final cleaning and linen fee is included in the reservation total. Guests are however expected to tidy-up and remove rubbish prior to check-out. Use of an available baby crib, extra towels and/or linens may have an extra fee and must be requested and confirmed prior to the arrival date. The cost of extra items requested after the initial reservation has been made are to be paid in cash (euros) upon arrival at the apartment. Cancellation Policy Reservations booked on the Home in Rome website are non-refundable. A guest may modify a confirmed reservation free of charge up to 14 days prior to arrival. All modifications must be approved by Home in Rome based on availability for the same originally booked apartment. A reservation is considered to be cancelled upon confirmed receipt of an email to cancellation@homeinrome.it. *If booked directly on a re-seller website (Booking.com, VRBO, AirBNB, etc) the stated cancellation policy in the re-seller’s booking confirmation will supersede this stated policy. In this case, the guest must make the request to cancel via the re-seller website. In the event, the owner of the property must cancel a reservation prior to arrival, the guest will receive an alternative option. If an alternative option is not available or is unacceptable, the guest will receive a full refund of any payments already paid. Arrival and Departure Having rented an apartment located in a private building, there is no on-site or 24-hour reception. Instead, a check-in appointment is necessary to receive keys. A complimentary check-in appointment can be scheduled between the hours of 15:00 and 20:00. Check-out time is no later than 10:00 on the day of departure. Failure to vacate the property by the standard check-out time without prior consent may result in supplementary fees. Home in Rome will try to accommodate an earlier arrival and a later departure based on availability. Please note a supplementary fee may apply. Please note that we do not accommodate in-person arrivals after 20.00. Based on the guest’s arrival details, including flight or train number, which must be provided no less than 5 days prior to arrival, the guest will be provided a check-in appointment time directly at the apartment. Please respect the provided appointment time as it has been organized based availability, the arrival details provided and our other already scheduled appointments. It is the guest’s responsibility to update Home in Rome of any delays including changes in airport or train station arrival time, luggage claim problems, transportation issues, etc. Failure to provide at least one-hour notice of any delay will result in an additional check-in charge of 25,00€. In addition, the guest must contact Home in Rome directly to reschedule the check-in appointment based on our already scheduled appointments and commitments. A few days prior to the arrival, the guest will receive a check-in reminder email with all the details and contact information for the appointment. *Every guest must be registered with the local authorities as required by Paragraph 109 of R.D. 18.6.1931 n. 773. To satisfy this requirement, all guests are required to provide any requested passport details, via a secure link, at least 24-hours (or 48-hours in the case of self check-in) prior to arrival. In addition, the primary guest will sign the rental agreement/terms and conditions of the stay electronically for Italian Fiscal purposes. Personal details will be treated in accordance with the General Data Protection Regulation (GDPR) 2016/679/UE. Specific Rules and Disclaimers 1. All guests expressly assume the risk of any harm arising from their use of the premises. The owner and/or company take no responsibility. 2. The number of actual guests shall not exceed the number of guests stated in the reservation. 3. One set of keys will be provided. Guests are fully responsible for the keys. The replacement costs of damaged/lost/stolen keys are the sole responsibility of the guest. 4. The apartment is in a private building. Guests should always be respectful of the neighbors especially between the hours of 13:00 and 16:00 and again between the hours of 23:00 and 08:00. 5. The property and all its furnishings and appliances should be kept in good order and used as intended only, especially towels, linens, air-conditioning, and heating. 6. Smoking is prohibited and pets are not allowed. 7. There is no dedicated parking at the apartment. There are pay parking garages and pay parking spots located near the apartment. 8. There is no daily housekeeping service. We do not permit towels or linens to be taken from the apartment or to be washed. Home in Rome Srl is a marketing company that provides an online platform for travelers to book properties in Rome. The company, its members, and its managers take no responsibility for personal loss or accidents that may occur while staying at a property. Any disputes shall be mediated between the property owner and the guest. Travel insurance is highly recommended to compensate for any personal loss or accidents while on holiday.